Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

My recovery key won't work.

  • 1 phendula
  • 2 inale ngxaki
  • 11 views
  • Impendulo yokugqibela ngu cor-el

Heyjellybear123
Heyjellybear123
more options

I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still have a device or computer that has a working Sync set up?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up. Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)

You can look at this version of the about:synckey extension, modified by me, to show the sync key in current Firefox versions (desktop and mobile).

You can download this Firefox extension file by clicking the "Download This File" button without having to register and sign on to this website.