Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

how to get rid of Astromedia

  • 1 èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ CoryMH

johndowens
johndowens
more options

somehow this software attached itself to Firefox (which I have used for years and is my first choice). and I cannot get rid of it. I uninstalled firefox and re installed, but it did not help, there it is again. Thanks, John D. Owens


edit: removed phone# and email to limit spam and per Forum rules and guidelines

somehow this software attached itself to Firefox (which I have used for years and is my first choice). and I cannot get rid of it. I uninstalled firefox and re installed, but it did not help, there it is again. Thanks, John D. Owens edit: removed phone# and email to limit spam and per [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum rules and guidelines]

Ti ṣàtúnṣe nípa James

All Replies (1)

CoryMH
CoryMH
more options

Hello,

If you go to:

  • Tools (or menu New Fx Menu > Add-ons > Extensions

Do you see any suspicious add-ons? If so remove them - your profile is stored separately from the Firefox application so reinstalling Firefox will not remove anything that has altered your profile.

Alternatively, the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences. To Reset Firefox do the following:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.