Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Emails are downloaded into wrong folders

  • 5 àwọn èsì
  • 1 ní ìṣòro yìí
  • 19 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Andrew

more options

I view my folder pane unified, and have 10 accounts. As far as I've seen so far, - some incoming emails go into correct inbox, while others go into Drafts. - some trash is in Trash, but in Drafts as well. - emails backed up as I compose them normally go into Trash, but are now going into Drafts instead.

Where emails wrongly go into Drafts, they only go into 'collective' Drafts (not the relevant account folder under Drafts).

I don't know what I've changed in my settings that I shouldn't have done.

I'd be grateful for any help. Thank you!

I view my folder pane unified, and have 10 accounts. As far as I've seen so far, - some incoming emails go into correct inbox, while others go into Drafts. - some trash is in Trash, but in Drafts as well. - emails backed up as I compose them normally go into Trash, but are now going into Drafts instead. Where emails wrongly go into Drafts, they only go into 'collective' Drafts (not the relevant account folder under Drafts). I don't know what I've changed in my settings that I shouldn't have done. I'd be grateful for any help. Thank you!

All Replies (5)

more options

Help menu > troubleshooting information

Click the show folder button for the profile folder. Close Thunderbird Open the mail folder in Windows Explorer and then the smart mailboxes folder and delete it's contents Restart Thunderbird and expect some delay as the deleted files are refreshed.

more options

Thanks for your help. The Mail folder doesn't contain a Smart Mailboxes folder.

more options

Try the next folder up the tree: Mail. Right now you're showing us the contents of Local Folders.

Ti ṣàtúnṣe nípa Zenos

more options

Showed you contents of Local Folders in case relevant, as Mail folder only has Local Folders in it.

more options

I'll link this to my other question in case related -

https://support.mozilla.org/en-US/questions/1026839

Ti ṣàtúnṣe nípa Andrew