Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Why doesn't Mozilla load ALL my tabs and windows (the previous session... in it's ENTIRETY) after a crash?!

  • 6 àwọn èsì
  • 1 ní ìṣòro yìí
  • 12 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

more options

I have the latest version of the Mozilla Firefox browser running on a Windows 8.1 machine. When the program crashes (after having too many tabs loaded usually... or from other reasons) and restarts after, it restores tabs and windows from... let's say a week or even two before, so what happened in the last one or two weeks is gone. My most recent tabs and windows - gone. It's hard to recreate those tabs and study patterns from history and it's a really frustrating problem! It NEVER restored what I had opened in that (pretty 'epic') time interval... or simply EVERYTHING... so my last tabs are simply missing. My sessions last pretty long (weeks... and as long as it can stand before crashing) whereas I rarely shut down the computer and usually put it on sleep.

I also installed a tab manager (it's called 'Auto Unload Tab') to keep the maximum number of loaded tabs minimal/ low, but it STILL gets to a peak, starts running very slow and eventually crashes... (and then I end up with the last of my browsing tabs missing.) I just want it to save and to update the state of my session(s) more often... not once at two weeks, LOL! But it's probably another software engineering problem... I don't know.

I appreciate and I'm grateful for your help, guys, so thank you!

I have the latest version of the Mozilla Firefox browser running on a Windows 8.1 machine. When the program crashes (after having too many tabs loaded usually... or from other reasons) and restarts after, it restores tabs and windows from... let's say a week or even two before, so what happened in the last one or two weeks is gone. My most recent tabs and windows - gone. It's hard to recreate those tabs and study patterns from history and it's a really frustrating problem! It NEVER restored what I had opened in that (pretty 'epic') time interval... or simply EVERYTHING... so my last tabs are simply missing. My sessions last pretty long (weeks... and as long as it can stand before crashing) whereas I rarely shut down the computer and usually put it on sleep. I also installed a tab manager (it's called 'Auto Unload Tab') to keep the maximum number of loaded tabs minimal/ low, but it STILL gets to a peak, starts running very slow and eventually crashes... (and then I end up with the last of my browsing tabs missing.) I just want it to save and to update the state of my session(s) more often... not once at two weeks, LOL! But it's probably another software engineering problem... I don't know. I appreciate and I'm grateful for your help, guys, so thank you!

All Replies (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

You may have corrupt sessionstore file(s).

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the sessionstore file(s). Then rename or delete them. Restart Firefox.

more options

PS: It doesn't restore everything even when I close it REGULARLY!!!... like... just press the power button/ 'Exit Firefox'... in fact I don't know if/ think it EVER closed 'regularly'!... :))))) so I end up having my most recent tabs lost ANYWAY!

more options

OK, so here we go:

more options

There are no 'sessionstore' files... But one mention - I installed 'Session Manager' (which kinda creates its own session deployment, as I've seen)!... and that was a long time ago. But Firefox was this way and had this odd behavior long BEFORE I installed this session managing extension (when there were, indeed, some 'sessionstore' files in the profile folder)! [That's why I installed it actually... I thought it was going to clear the problem and make session backups often, but look... it didn't do anything. I can only store more (incomplete) sessions.]

I don't know why, but I have the impression a lot of people have and experience this issue... but they don't express it because it's not bothering them that much, so they can get over it...

more options

FredMcD said

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-cb29ea8d-a049-4eb0-8a79-4178a2150913

Ti ṣàtúnṣe nípa FredMcD

more options

Signature OOM OutOfMemory

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices +++++++++++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 208879616

System Memory Use Percentage 87

Available Page File 9088978944

Available Physical Memory 1056968704


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding