Firefox crashes
Firefox crashes constantly! I've completely deleted it and reinstalled the latest and the greatest version. I've removed flash, thinking it was that, and reinstalled that program as well. No dice. Firefox still constantly crashes. I love Firefox but I can't stand having to force quit and restart many times during the day. Please help!
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here are the last 5 that starts with "bp." There were A LOT of others that didn't start with "bp."
Report ID Date Submitted bp-a46ce9ed-93ec-430d-8d27-4dd942151124 11/24/15 2:44 PM bp-0c77698b-3d53-4bbd-81cb-2ce2a2151112 11/12/15 3:48 PM bp-6c9d0d08-d226-4dad-a5a7-3dc4a2151109 11/9/15 9:37 AM bp-a7dae2f2-5280-4006-b332-1ada02151022 10/22/15 4:03 PM bp-f44bf411-39a7-44da-bfab-d73942151020 10/20/15 11:26 AM
bp-a46ce9ed-93ec-430d-8d27-4dd942151124 is "EMPTY: no crashing thread identified" so unactionable.
bp-0c77698b-3d53-4bbd-81cb-2ce2a2151112 seems to be bug https://bugzilla.mozilla.org/show_bug.cgi?id=1192823
bp-6c9d0d08-d226-4dad-a5a7-3dc4a2151109 filed https://bugzilla.mozilla.org/show_bug.cgi?id=1230294
bp-a7dae2f2-5280-4006-b332-1ada02151022 and bp-f44bf411-39a7-44da-bfab-d73942151020 related crashes are all reports for 41 so it seems like it has been fixed already.
Please click any reports that do not start with bp- and are more recent than 11/03/15 so they're submitted then post the resulting bp- links here.
Product Firefox Version 41.0.2 Build ID 20151014143721 Release Channel release OS Mac OS X OS Version 10.9.0 13A603 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.* ++++++++++++++++++++++++++ bp-6c9d0d08-d226-4dad-a5a7-3dc4a2151109
Signature: shutdownhang ++++++++++++++++++++++++++++++ Product Firefox Version 42.0
bp-0c77698b-3d53-4bbd-81cb-2ce2a2151112
Signature: mozilla::dom::DeferredFinalizerImpl
libsystem_kernel.dylib = ? Word for Mac
This is for Sumo's Related Bugs 1192823 NEW --- crash in mozilla::dom::DeferredFinalizerImpl<T>::DeferredFinalize(unsigned int, void*)
1162024 NEW --- crash in mozilla::dom::DeferredFinalizerImpl<nsISupports>::DeferredFinalize(unsigned int, void*) ++++++++++++++++++++++++++++++++++++++ bp-a46ce9ed-93ec-430d-8d27-4dd942151124
Signature: EMPTY: no crashing thread identified
Process Type plugin Java Applet Plug-in Version: Java 8 Update 60 build 27
libjvm.dylib = NetBeans on Mac
libjava.dylib = Java ?
libsystem_kernel.dylib = ? Word for Mac
This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. +++++++++++++++++++++++++++++++++++ Product Firefox Version 41.0.2
bp-a7dae2f2-5280-4006-b332-1ada02151022
Signature: mozilla::layers
Hmm, now you said that you have to force quit Firefox. That's different from a crash, and the crash reporter may not be recording data on what caused Firefox to freeze.
Does anything in this article help: Firefox hangs or is not responding - How to fix.