Why do my deleted emails not get moved to the Trash folder?
My emails when I click on Delete get a red X beside hem but are not moved to the Trash folder and stay in the Inbox with the red X and a line through the header. How do I get them moved out of the Inbox and to the Trash folder?
Ọ̀nà àbáyọ tí a yàn
Hi, You probably have your account set to mark messages as deleted, instead of moving them. Here's how to set it back.
- Right-click on the account name, and select Settings.
- Select Server Settings.
- Under When I delete a message, set it to Move it to this folder.
- Click OK.
If the problem still occurs, we'll need some more info about your Thunderbird setup.
- Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
- Go to https://pastebin.com and go to Edit > Paste to paste the info from your Troubleshooting Information page.
- In Firefox, click on the three dots to the right of the address, and select Copy Link.
- Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
All Replies (2)
Ọ̀nà àbáyọ Tí a Yàn
Hi, You probably have your account set to mark messages as deleted, instead of moving them. Here's how to set it back.
- Right-click on the account name, and select Settings.
- Select Server Settings.
- Under When I delete a message, set it to Move it to this folder.
- Click OK.
If the problem still occurs, we'll need some more info about your Thunderbird setup.
- Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
- Go to https://pastebin.com and go to Edit > Paste to paste the info from your Troubleshooting Information page.
- In Firefox, click on the three dots to the right of the address, and select Copy Link.
- Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
IMAP TB after update to ver 60.3 all deleted email goes to the Junk folder. Yes I have it set to be moved to the Trash folder.