We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Request for password

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

more options

I keep being prompted for a password when I open Thunderbird ...."Enter your password for [email]@outlook.com on imap-mail.outlook.com:" but I don't recall ever setting up a password and don't know what it is. I am unable to access my e-mails via Thunderbird without entering a password.

Shortly before this problem arose on 22nd October, I received an e-mail from Microsoft advising that they had detected unusual activity on my account and they had blocked access to my inbox, contacts and calendar. I went through the process of changing my password with Microsoft and I can now access my e-mails through Outlook.com but not through Thunderbird. I'm not sure if the problem I had with Microsoft has caused the passsword prompt for Thunderbird to appear.

I keep being prompted for a password when I open Thunderbird ...."Enter your password for [email]@outlook.com on imap-mail.outlook.com:" but I don't recall ever setting up a password and don't know what it is. I am unable to access my e-mails via Thunderbird without entering a password. Shortly before this problem arose on 22nd October, I received an e-mail from Microsoft advising that they had detected unusual activity on my account and they had blocked access to my inbox, contacts and calendar. I went through the process of changing my password with Microsoft and I can now access my e-mails through Outlook.com but not through Thunderbird. I'm not sure if the problem I had with Microsoft has caused the passsword prompt for Thunderbird to appear.

Ti ṣàtúnṣe nípa Andrew

Ọ̀nà àbáyọ tí a yàn

the password Thunderbird uses is set on outlook.com. If you have used two factor authentication on outlook.com you will need to create an app password on the website to use with mail programs like Thunderbird.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (1)

more options

Ọ̀nà àbáyọ Tí a Yàn

the password Thunderbird uses is set on outlook.com. If you have used two factor authentication on outlook.com you will need to create an app password on the website to use with mail programs like Thunderbird.