We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can not send email after reinstalling Thunderbird

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • Èsì tí ó kẹ́hìn lọ́wọ́ jojotom01

more options

I had to wipe out my computer and re-install Thunderbird. Unfortunately, I did not back up the latest Thunderbird profile, but had to use an earlier profile I had backed up. Now I can receive all emails, but cannot send any emails. (I am able to send email through Spectrum webmail.) In Spectrum, I have a main account, and 3 subaccounts. In the Outgoing Server SMPT settings in Thunderbird, where it asks User Name, which email account do I use, the main one or one of the subaccounts? I seems the SMPT setting is for both the main and the three subaccounts, not for each separately. Also, is there something else I need to do as I didn’t back up the latest Thunderbird profile? Thanks!

I had to wipe out my computer and re-install Thunderbird. Unfortunately, I did not back up the latest Thunderbird profile, but had to use an earlier profile I had backed up. Now I can receive all emails, but cannot send any emails. (I am able to send email through Spectrum webmail.) In Spectrum, I have a main account, and 3 subaccounts. In the Outgoing Server SMPT settings in Thunderbird, where it asks User Name, which email account do I use, the main one or one of the subaccounts? I seems the SMPT setting is for both the main and the three subaccounts, not for each separately. Also, is there something else I need to do as I didn’t back up the latest Thunderbird profile? Thanks!

All Replies (1)

more options

I was able to solve this problem by using an old profile, and using different settings than the ones Spectrum or Thunderbird gave me. For more information, see my post: https://support.mozilla.org/en-US/questions/1479150 Thanks!

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.