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Thunderbird asks me to sign in every time

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  • Èsì tí ó kẹ́hìn lọ́wọ́ Toad-Hall

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I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.
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brashnz said

I'm having much the same problems, but I only have ONE pop-up......Today as I write, it is December 10, 2024. This only started at the beginning of December. I have emails for November 30 but cannot get any since on my computer.

The user who reported the problem was asked to post images and it was discovered the problem had nothing to do with email account. The pop ups asking for password were due to a gmail calendar and gmail address book.

It would be helpful if you posted an image of the pop up you are seeing. But it does not sound like the same issue as reported by user. In your case it sounds like it is specifically effecting the email. Gmail/Google need you to say Thunderbird is allowed access to the server otherwise google/gmail will block access and you will not be able to see emails in Thunderbird.

It would also be useful to know what server settings you are currently using and type of mail account. In Thunderbird Help > Troubleshooting Information Scroll down to 'Mail and News Accounts' section Post an image showing all the info in that section.

However, before you do that you may find if you do as Google request - enter password to prove you really are you and then click on the 'Allow' Thunderbird access option, everything will start to work as expected.

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Hi Rebecca Turner

re : Yes, there's an 'Address Book' as well as the other three books and it does appear to have the same list as in the Gmail Contacts.

Q: What happens if you click on 'Synchronise' ? A: The address book icon turns into a moving line, and the pop-up window appears again.

Enter the password and click on 'Accept' if prompted.

I guess you may have done that - has it stopped the problem pop ups ?

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Toad-Hall said

Hi Rebecca Turner re : Yes, there's an 'Address Book' as well as the other three books and it does appear to have the same list as in the Gmail Contacts. Q: What happens if you click on 'Synchronise' ? A: The address book icon turns into a moving line, and the pop-up window appears again. Enter the password and click on 'Accept' if prompted. I guess you may have done that - has it stopped the problem pop ups ?

No. Every time I load Thunderbird, the same dialog appears for me to Accept, which I do. Shortly after, an email is received from no-reply@accounts.google.com titled Security Alert, the body reading Mozilla Thunderbird Email was granted access to your linked Google account MyEmailAddress@gmail.com

If you did not grant access, you should check this activity and secure your account. Check activity You can also see security activity at https://myaccount.google.com/notifications

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I've had those gmail email alerts before, no need to worry about them. It's just gmail being cautious. I have known cases to occur if the user uses a VPN or is not using a static IP address.

re: the same dialog appears for me to Accept,

The dialog can appear for 3 different gmail things - Email Account - Calendars - Address Book, so it's important to let us know which one. Originally, you had two different ones for Calendar and Address Book. But it would be useful to know if you are only getting the one for address book.

In 'Settings' > 'Privacy & Security' Under 'Web Content' Click on 'Exceptions' button Please make sure you have the following set up as 'Allow' (not 'Allow for session')

Then click on 'Save Changes'

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