Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

How can I unintstall Firefox 7 and go back to 6?

  • 4 àwọn èsì
  • 20 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ CaerSaoirse

more options

I have downloaded Firefox 7 because it said to upgrade. Well and good, but now my Norton Security Safe (Norton Toolbar) which has all my passwords no longer works. How can I get this back? It doesn't show up at all and I am having to check in to all my places manually. Pure pain. If there is no fix how do I uninstall 7 and get back to 6? I am not a geek so please do this simply.

I have downloaded Firefox 7 because it said to upgrade. Well and good, but now my Norton Security Safe (Norton Toolbar) which has all my passwords no longer works. How can I get this back? It doesn't show up at all and I am having to check in to all my places manually. Pure pain. If there is no fix how do I uninstall 7 and get back to 6? I am not a geek so please do this simply.

Ọ̀nà àbáyọ tí a yàn

You need to have Firefox 7.0 installed before doing the Norton Live Update or you won't get the necessary updates for Firefox 7.0. I'm not sure what Norton recommends now, but when Firefox 5.0 and 6.0 were released and Norton users updated Norton before they installed the updated version IIRC Norton was saying to reinstall the entire Norton Security program after the new Firefox update was installed to fix problems with their application.

If you are serious about getting rid of Norton, take a look at Avira Personal Free - it doesn't need to install any type of Firefox extension, which IMO is what is causing all these problems at the time of Firefox updates.
Avira Personal Free - http://www.free-av.com/

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (4)

more options

Try running a Norton Live Update.

more options

I did run a Norton Live update. I had the Firefox 6.0 version and it wanted to install the 7.0 update which does not support the Norton Identity Safe or toolbar. After restarting the computer, I now go to check for updates in Firefox and it states that I have the latest version of Firefox, which it says is 6.0. What happened to 7.0 and why can Norton not keep up with these things? I got a bad live update(Error# 8920223) with Norton last night that wanted me to uninstall NIS 2012 and later found out that Norton had severe problems with its update servers, and they said just to do nothing and wait up to a day. Mine came back in minutes, but Norton originally told me to uninstall everything immediately. Avast is sounding very good right now...

more options

Ọ̀nà àbáyọ Tí a Yàn

You need to have Firefox 7.0 installed before doing the Norton Live Update or you won't get the necessary updates for Firefox 7.0. I'm not sure what Norton recommends now, but when Firefox 5.0 and 6.0 were released and Norton users updated Norton before they installed the updated version IIRC Norton was saying to reinstall the entire Norton Security program after the new Firefox update was installed to fix problems with their application.

If you are serious about getting rid of Norton, take a look at Avira Personal Free - it doesn't need to install any type of Firefox extension, which IMO is what is causing all these problems at the time of Firefox updates.
Avira Personal Free - http://www.free-av.com/

more options

Thanks everyone for your help. I just logged into FF7 and lo and behold there was my Norton Identity save and Safe Web right where they should be. Thanks a bunch for all you help. All is well in my world today.