Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I received this message today when trying to access my library's NetLib account for audiobook downloads: "Sorry, we were not able to authenticate you for access to this resource. Please adjust your Internet Security software to allow referring URLs. "

  • 1 èsì
  • 11 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

When this occurred I was using Firefox 6.0.2 before I just updated to 7.o. I just tried it again with 7.0 and the problem persists.I've never had problems before; I use our library system (www.hclib.org) all the time to access the NetLib audiobook download site (based on my library card number). I've searched everything I can think of on the Norton Security Suite Version: 4.3.0.5 software. My ISP is xfinity.comcast.com

I have been monkeying around with addons and extensions, could one of them be causing this? I disables almost all the addons but that didn't make a difference either.

I haven't made any changes to Norton since it was installed (automatic updates).

I have a Toshiba Satellite, running Vista.

Thanks!

When this occurred I was using Firefox 6.0.2 before I just updated to 7.o. I just tried it again with 7.0 and the problem persists.I've never had problems before; I use our library system (www.hclib.org) all the time to access the NetLib audiobook download site (based on my library card number). I've searched everything I can think of on the Norton Security Suite Version: 4.3.0.5 software. My ISP is xfinity.comcast.com I have been monkeying around with addons and extensions, could one of them be causing this? I disables almost all the addons but that didn't make a difference either. I haven't made any changes to Norton since it was installed (automatic updates). I have a Toshiba Satellite, running Vista. Thanks!

All Replies (1)

more options

Are you allowing cookies from that website?


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"