Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

When I open e mails from my employer my inbox closes. How do I stop this ?

peterinbradford
peterinbradford
more options

I need to be able to read e mails from my employer but when I open an e mail from them it stays open for a few seconds and then closes my inbox, returning me to the Talktalk homepage. How can I stop thius happening? It only happens with e mails from my employer. All other e mails remain open until I close them.

I need to be able to read e mails from my employer but when I open an e mail from them it stays open for a few seconds and then closes my inbox, returning me to the Talktalk homepage. How can I stop thius happening? It only happens with e mails from my employer. All other e mails remain open until I close them.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can also check for issues caused by your security software and make sure that the new Firefox 26 release has full internet access.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you describe the arrangement of windows and tabs when this happens. For example:

  • Home page in tab 1, Inbox in tab 2, message opens in tab 3 or in a pop-up
  • Home page in window 1, Inbox in window 2, message opens in window 2 or in a pop-up

Et cetera.

I'm thinking of a possible pop-up closer that only triggers on particular emails, and also a Flash player bug in the protected mode feature that can change the window sequence in Windows 7 when you open a page containing Flash.