Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Accidentally restore old profile and have now lost emails and settings; where can I find them?

  • 1 èsì
  • 5 ní àwọn ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Matt

christew
christew
more options

Whilst trying to save a profile, I accidentally restored an old one. Now I cannot access the emails and settings. Are they stored somewhere, or completely deleted when restoring a profile?

Whilst trying to save a profile, I accidentally restored an old one. Now I cannot access the emails and settings. Are they stored somewhere, or completely deleted when restoring a profile?

Ọ̀nà àbáyọ tí a yàn

When you replace one file with another, what usually happens when an old profile is restored (especially when the accounts are the same). Then you have replaced your mail with another version. You olny option are your personal backups, Thunderbird does not store any information in "the cloud"

Ka ìdáhùn ni ìṣètò kíkà 👍 3

All Replies (1)

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

Ọ̀nà àbáyọ Tí a Yàn

When you replace one file with another, what usually happens when an old profile is restored (especially when the accounts are the same). Then you have replaced your mail with another version. You olny option are your personal backups, Thunderbird does not store any information in "the cloud"