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Thunderbird continues to delete my trash and inbox emails. I have tried multiple times to adjust the settings through those individual folders, but it does not seem to work. I've tried going to Tools>Account Settings>Synchronization & Storage>Disc Space where I changed the setting to never delete. Unfortunately, the SAVE box does not show on my screen so I'm assuming that is the problem. How do I get the SAVE box to show so I can save my settings.

Thunderbird has been working fine for years, and a few days ago I went to check email and the program only cycles and won't respond, I've done the regular things, like restart the modem, computer and redownload the program. I have windows 11 home, on a laptop, and thunderbird has about 100 saved messages.

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

Hi,

I have changed from Norton to McAfee for virus checker on tower PC. =McAfee does not recognise Thunderbird as a safe product, so it will not allow access to it for downloading and sending emails unless I switch off VPN. Why should this be? Why does McAfee see the Thunderbird program as a threat?

If anybody else encountered the same problem what can Thunderbird program writers/ managers do to change the situation? I am very happy with Thunderbird and don't want to change from it.

If necessary will ditch McAfee but having paid for a year protection oath to do it.

Regards,

Jim

As of 8am Sunday 12/22/2024 Thunderbird stopped retrieving email from my email accounts. These are @cox.net accounts that Cox transferred to Yahoo many months ago. I logged into Yahoo Email and my mail is there. I have not made any changes. The last email I got via Thunderbird was time stamped 7:59am.

Hello,

I hope you're doing well. I'm a faitthfull supporter of mozzila and thunderbird, so happy to have the app thunderbird now - thanks for that :) I'm using thunderbird to access my outlook adress since years. But, few weeks ago I can't send mail anymore (still receiving it) via thunderbird. I tried a lot of solutions, checked online the [[topic Microsoft OAuth Authentication and Thunderbird in 2024|https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202?_gl=1*pm7jt7*_ga*MzEzODU1MDYyLjE2ODkyMzY3NTE.*_ga_R3H4BDP5J2*MTczNDk2ODU4Mi4xLjAuMTczNDk2ODU4Mi4wLjAuMA..]] topic

But still nothing, I'm beginning to despair and I don't want stop using thunderbird but it's become really anoying. Can you help me please?

thanks and merry christmas ! Yo

I have tried global settings and the settings in Thunderbird but whenever i reply to a message the text is very small. I can enlarge it but have to do it for each message... Help! Please...

Thunderbird was open when my Ubuntu Unity 24.04.1 LTS system abruptly powered off. When I restarted the system, Thunderbird first downloaded a ton of duplicate Emails from pop.gmail.com. Once I cleared those out, Thunderbird now times out attempting to reconnect. I am running the .deb (not the snap) version of Thunderbird 128.5.2esr (64-bit). I'm sure something got corrupted and I'd like to get that straightened out. Thanks in advance.

By the way, I do have both the Cardbook and GCalTab addons which read my contacts and calendar entries from Google just fine. Only the Gmail portion is FUBAR.

The email in question is "GiantFoodStores@email-giantfoodstores.com" of course without the quotes. I have added to my personal email address book along with choosing not junk email but the email still goes to the junk email account folder. Any help would be appreciated.

Thank you and Merry Christmas to all and a happy New Year's Joe

I am having intermittent problems with inbound email messages showing only the "Subject" and everything else blank.

This only happens with emails from known persons or groups, and does not seem to happen with spam mail, or advertising and news email.

My email folder is nearing 200GB. Could this be the problem ? I also have an aging laptop, would moving my email to a new machine with better processing power fix this....???

Hoping someone else has seen this issue and can help.

Thank you !

Gary House

Recently forced to update MAC OS to Big Sur, then Thunderbird stopped connecting. Thunderbird asks for a password that i enter correctly (works when directly logging into Gandi) but will not accept. No option on entering user name, just password. Contact@kencorm.org

Also, I payed for years and I'm getting pay or account will close 25 Jan 2025...

Thank you, Ken Cormier

Thunderbird won't remember where it was last time (windows 10 and 11). Every time I open it, it has shifted and resized a bit from the last time. It's not one monitor to another or even the other side of one screen, but it's always slightly higher or lower, slightly smaller or larger... It's just driving me nuts because everything else is perfectly positioned. Note that I am using fancy zones to do this placement, but everything else works fine.

I am having a problem syncing my Thunderbird folders with iCloud. Every time I have to explicitly check that I want to subscribe to all IMAP folders in my iCloud account. Then after a short while a lot of folders get unsubscribed and I have to subscribe them again. I have experienced this instability with both Thunderbird and Betterbird as well as on Windows 10 and Pop_OS! 22.04. More people have reported the same issue, but no solutions have been shared:

• https://support.mozilla.org/en-US/questions/1441368
• https://support.mozilla.org/en-US/questions/1444029

Does anyone know how can I fix this?