搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Uninstalled Firefox, but still showing in taskmanager and won't force close.

  • 13 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Adriel

more options

So Firefox didn't quit even in task manager. I shutdown my comp and restarted and then when I closed firefox, it wouldn't open again saying that it was already open and I tried to force quit it in task manager but would not quit. So I uninstalled it and deleted all possible firefox related files, but firefox.exe is still showing in task manager processes and won't quit. Help please.

So Firefox didn't quit even in task manager. I shutdown my comp and restarted and then when I closed firefox, it wouldn't open again saying that it was already open and I tried to force quit it in task manager but would not quit. So I uninstalled it and deleted all possible firefox related files, but firefox.exe is still showing in task manager processes and won't quit. Help please.

所有回覆 (13)

more options

Hellow Emma,

Please follow the steps Uninstall Firefox from your computer to ensure that the Firefox is completely removed on your computer.

Did this fix the problem? Please report back to us!

Thank you.

more options

Hi Adriel. I did as you said. Had already done the uninstall. Just deleted some more files as mentioned in the link. However, the profiles folder won't delete and after deleting much of the other files, the profile folder remains and I tried ending task firefox.exe in the task manager, but still won't work.

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Hi. Here's the screenshot.

Also, when I try to delete any one of these files, it says "the action cannot be completed because firefox is still open".

more options

Emma,

Are you the administrator of the computer? Usually administrator accounts can only perform task that normal accounts cannot do. Try this using an administrator account.

You may also try these:

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [F].
  2. Type cmd
  3. Right click cmd then choose Run as Administrator.
  4. After the cmd opened. Type tasklist
  5. Look for "firefox.exe and the number beside it"
  6. After you've locate it type "taskkill /pid<space> ___________(the number beside the firefox.exe)
  7. Click Enter

Example: taskkill /pid 5100

See screenshot for details.

If this helps please let me know.

Thank you!

more options

Hi Just tried that. And yes, I am the administrator. It gives me error- says can only kill with force /F option. so i tried that and it says not found..

PS- I did try this previously as well with the same result.

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Here's the screenshot. Thanks

more options

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

  • Malwarebytes' Anti-Malware:

http://www.malwarebytes.org/mbam.php

  • AdwCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

  • SuperAntispyware:

http://www.superantispyware.com/

  • Microsoft Safety Scanner:

http://www.microsoft.com/security/scanner/en-us/default.aspx

  • Windows Defender:

http://windows.microsoft.com/en-us/windows/using-defender

  • Spybot Search & Destroy:

http://www.safer-networking.org/en/index.html

  • Kasperky Free Security Scan:

http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

  • Anti-rootkit utility TDSSKiller:

http://support.kaspersky.com/5350?el=88446

more options

Hi I already did a malware check with Avira. I'll do a couple more with different ones and let you know if anything comes up. With Avira, everything was clean and I checked the entire computer, which is quite puzzling..

more options

Hello Emma,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers. Please give me some time to look for solution regarding your concern.

Thanks for understanding. I'll get in touch with you as soon as possible time.

more options

Hi. So, here's the update. I ran a couple more scans on my comp. One of them said that it had shut down firefox.exe but when I checked, it was still there in task manager. So, nothing was solved. Any other ideas? Also, thanks so much for your help.

more options

Hello,

Can you please try putting your computer in a clean boot?

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

See Information here: http://support.microsoft.com/kb/929135

Please let me know if this help. Thanks Emma for your efforts!