Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

why do you ask me to fill out a satisfaction survey before I've used your site?

  • 1 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 philipp

deedeek
deedeek
more options

I'm only asking this question in order to help:

I had NEVER visited the support site before and I was presented with a survey regarding my satisfaction with the site. I closed the popup with the request because I'd NEVER VISITED BEFORE; how would I have an opinion to share?

Since then, I have not been able to get the request to fill out this survey. However, I do have an opinion: this is a very good site and addressed my issue directly and showed me privacy features I was unaware of but DELIGHTED to discover. Thank you.

Also, it is my opinion that y'all ought not ask people who don't have a history of visiting your site what their opinion is. False data is worse than no data.

I'm only asking this question in order to help: I had NEVER visited the support site before and I was presented with a survey regarding my satisfaction with the site. I closed the popup with the request because I'd NEVER VISITED BEFORE; how would I have an opinion to share? Since then, I have not been able to get the request to fill out this survey. However, I do have an opinion: this is a very good site and addressed my issue directly and showed me privacy features I was unaware of but DELIGHTED to discover. Thank you. Also, it is my opinion that y'all ought not ask people who don't have a history of visiting your site what their opinion is. False data is worse than no data.

所有回覆 (1)

philipp
philipp
  • Moderator
more options

hi, if i remembered it right, those survey asks for an email & will follow up after 24 hours to see if you actually found what you were looking for...

glad that the content on sumo (support.mozilla.org) was helpful to you in any case :))