搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Last week firefox lost my passwords. They reappeared at the weekend. They have again disappeared. Anyone any ideas? Firefox 60.0.1

  • 5 回覆
  • 1 有這個問題
  • 13 次檢視
  • 最近回覆由 blackriver

more options

I have checked to see if that there are both key3.db and logins.json files(which there is, and also a key4.db in the same folder as key3.db) but still no success. Strangely on starting Firefox, it does ask me for my master password, which it didn't previously, only when I first accessed a site requiring a password.

I have checked to see if that there are both key3.db and logins.json files(which there is, and also a key4.db in the same folder as key3.db) but still no success. Strangely on starting Firefox, it does ask me for my master password, which it didn't previously, only when I first accessed a site requiring a password.

所有回覆 (5)

more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

It could be the key4.db or the logins.json file is corrupted.

You said the key3.db file is still there, yes? Rename the key4.db file to key4.db.old while Firefoxx is closed.

Is the problem still there?

more options

Are you using Sync to sync passwords?

more options

To FredMcD Yes the key3.db file is still there. I have renamed the key4.db file to old as you suggested, booted Firefox, no difference, and it has put another key4.db file there. Thank you for trying.

more options

To cor-el. No I am not using Sync. Thank you