搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Thunderbird is loading endlessly when opened without receiving any messages

more options

Since three days I cannot receive any messages on Thunderbird although it is possible via the webpage of my email-accounts. When I open Thunderbird, it shows the small circle in the top bar indicating that it is loading, but nothing happens. When it is open, it consumes a lot of my CPU (about 70%) but even keeping it open for multiple hours doesn't change anything. Every time I close Thunderbird it crashes instead of normally closing. When this happens, the "Submit a bug report?" window is displayed.

I'm on a Ubuntu 18.04 wit Thunderbird 52.9.1 (64 bits). I already started in safe-mode and deleted the lock and .parentlock files. I didn't change any configuration of Thunderbird recently.

Any help would be much appreciated!

Since three days I cannot receive any messages on Thunderbird although it is possible via the webpage of my email-accounts. When I open Thunderbird, it shows the small circle in the top bar indicating that it is loading, but nothing happens. When it is open, it consumes a lot of my CPU (about 70%) but even keeping it open for multiple hours doesn't change anything. Every time I close Thunderbird it crashes instead of normally closing. When this happens, the "Submit a bug report?" window is displayed. I'm on a Ubuntu 18.04 wit Thunderbird 52.9.1 (64 bits). I already started in safe-mode and deleted the lock and .parentlock files. I didn't change any configuration of Thunderbird recently. Any help would be much appreciated!

被選擇的解決方法

День сумо said

First try to close and reinstall the program.

Thank you for your suggestions. This indeed helped my. I additionally had to delete my mail archives and add them one by one again after installation.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

Hi there we have received the message.


First try to exit the thunderbird program. Disable all add-ons for thunderbird. see if you have a recent version of Tunderbird. Is youre computer running hot?

see if your background processes are not too high?

First try to close and reinstall the program.

Use and install a Anti-Virus program.

Restart or reinstall our program Thunderbird.

由 День сумо 於 修改

more options

選擇的解決方法

День сумо said

First try to close and reinstall the program.

Thank you for your suggestions. This indeed helped my. I additionally had to delete my mail archives and add them one by one again after installation.

more options

Thank you, good choice.


Thanks a lot if there are any other questions, mail us, we are ready to help you. Do not forget to use Antivirus. regards firefox volunteer.