Thunderbird won't start. Get "had a problem and crashed" message. @ mozJSComponentLoader::GetSharedGlobal
Got the following crash report:
AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: norbkerr@gmail.com InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.":
["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-
crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-
0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-
win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-
0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-
locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-
0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-
heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-
ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1
-0.dll","api-ms-win-core-timezone-l1-1-
0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-
file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-
1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms-
win-core-localization-l1-2-0.dll","api-ms-win-crt-
runtime-l1-1-0.dll"],"Microsoft Windows":
["ntdll.dll"],"Mozilla Corporation":
["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap
60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping:
8960:"Gecko_IOThread",7172:"JS
Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0
This report also contains technical information about
the state of the application when it crashed.
由 Wayne Mery 於 修改
所有回覆 (5)
Please post your crash ID in text format here in the topic. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Crash ID: bp-02c84e0b-22f1-4f57-aaf2-225340190217
I had a bit of a look at the relevant bug. https://bugzilla.mozilla.org/show_bug.cgi?id=1404741
I see lots of discussion about networking and the first DLL in your crash is an APPLE DLL for bonjour which is a networking thing from apple. although it apparently was installed with adobe creative suite and itunes.
There is also discussion about an anti virus called net protector.
SO I suppose a good starting point would be, do you have any of these software products installed?
Hi Mark,
Just checked. Bonjour is installed (although I have no recall of ever using it). I cannot find Net Protector in the list of installed programs. Next step to uninstall Bonjour?
Norb
or try reinstalling from https://www.thunderbird.net/en-US/ ?