Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

use recovery key after forget & reset password

  • 4 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

spartanshelby
spartanshelby
more options

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

所有回覆 (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Any data you have on the server that had not already been synced to another copy of Firefox will have been erased when you reset your password.

spartanshelby
spartanshelby 提出問題者
more options

Thanks for the reply. I have a recovery code of before i reset. Any use with that to restore password?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Yes, this article should help with this:

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#w_reset-your-password-with-your-recovery-keys

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Since you already have reset the password, you can no longer use that old recovery key as the reset has invalidated it and the password reset has purged your data on the server, so you won't be able to restore your previous personal data from the Sync server by using that old recovery key. You will also have to generate a new recovery key in case you would want to use this recover feature in the future.