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Firefox fails to launch

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  • 1 有這個問題
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  • 最近回覆由 James

tom295
tom295
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I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

被選擇的解決方法

Do you use Webroot (security software)?

A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released yesterday -- from running properly:

從原來的回覆中察看解決方案 👍 0

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TyDraniu
TyDraniu
  • Top 25 Contributor
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選擇的解決方法

Do you use Webroot (security software)?

A couple of other users identified Webroot as blocking 64-bit Firefox 97 -- released yesterday -- from running properly:

James
James
  • Moderator
  • Top 10 Contributor
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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations