搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Lost all passwords in firefox reinstall after windows 10 was reset.

more options

Hello

I reinstalled windows 10 on my laptop with keeping my personal files intact. During the installation process Firefox was removed. After Windows was back I reinstalled Firefox and it works just fine except none of the old information, passwords, bookmarks etc are there and I tried just about everything to retrieve them but no luck. I tried to bring up profiles but only the new one was listed as default. What can I do? Thanks for your help.

Peter

Hello I reinstalled windows 10 on my laptop with keeping my personal files intact. During the installation process Firefox was removed. After Windows was back I reinstalled Firefox and it works just fine except none of the old information, passwords, bookmarks etc are there and I tried just about everything to retrieve them but no luck. I tried to bring up profiles but only the new one was listed as default. What can I do? Thanks for your help. Peter

所有回覆 (1)

more options

If there was no physical USB backup or Online backup once a "reinstall" happens all that data is wipe clean and there is nothing more any users on here can help with this.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題