We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I'm prompted to download an update - my update window displays contacting update server and never updates. what should I do?

  • 2 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

My version of Firefox is 6.0.2, I downloaded it to my mac - now it prompts for updates and simply gets stuck on the 'contacting update server' window and doesn't download any update as far as I can see. Where might the glitch be?

My version of Firefox is 6.0.2, I downloaded it to my mac - now it prompts for updates and simply gets stuck on the 'contacting update server' window and doesn't download any update as far as I can see. Where might the glitch be?

所有回覆 (2)

more options

hi,

You can try to manually update: https://www.mozilla.org/en-US/firefox/new/

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.