Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

cmcq
cmcq
more options

My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

所有回覆 (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: