We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

after upgrading to v 16.0 I have lost all my bookmarks, addons, toolbars, norton passwords etc and want thrm back

  • 2 回覆
  • 5 有這個問題
  • 8 次檢視
  • 最近回覆由 Ramundo1

more options

All I did was download the upgrade as recommended and all my additional toolbars, (Norton, Gamers Unite, etc) as well as all my bookmarks, homepage, history etc.

Can I get them all back or go back to a previous version?

All I did was download the upgrade as recommended and all my additional toolbars, (Norton, Gamers Unite, etc) as well as all my bookmarks, homepage, history etc. Can I get them all back or go back to a previous version?

所有回覆 (2)

more options

Are you still using your (previous) default profile?

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

more options

Strange, but all my missing data appears to have come back? I don't understand how, but it is as if the upgrade didn't happen at all. Many thanks for your response though.