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Why has the Internet stopped working?

  • 5 回覆
  • 2 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

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I am getting the message "unable to connect". There are no problems with the connection, but I can't get online. I also have explorer and wonder if there is some issue with the security (Norton). I've tried resetting Firefox but didn't work. Thanks.

I am getting the message "unable to connect". There are no problems with the connection, but I can't get online. I also have explorer and wonder if there is some issue with the security (Norton). I've tried resetting Firefox but didn't work. Thanks.

所有回覆 (5)

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Thanks. I can't get on using other browsers either, but this seemed to happen as a result of an update to Firefox.

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an update to Firefox won't break the internet for your whole computer. Do you have other computers on the same connection? Are they working?

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I am using an iPad off the same connection so no problem with that. Also the network diagnostics doesn't detect any problem.

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: