We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

still having a problem with pop-up saying need to update to ver. 24

  • 3 回覆
  • 2 有這個問題
  • 4 次檢視
  • 最近回覆由 cor-el

more options

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

I get an unsolicited window that says I need to update to version 24, even though I'm running version 24. seems like a virus???? my virus checker (mcaFee) does not see a virus. any suggestions? normangg

所有回覆 (3)

more options

Try disabling the WebProtect extension here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If a link appears to restart Firefox, go ahead and do that to complete the process.

Also, I don't know what Plus-HD is. If that one isn't critical, you might want to disable that one, too.

more options

Since different malware/spyware/adware scanners target different things, you might want to run some supplemental scans. These three tools are highly regarded (and free):

more options

Your extensions list also shows a disabled TopArcades extension.


Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

由 cor-el 於 修改