搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Adding Sync to my new computer will not allow me to Sync with my account on my other computer.

  • 2 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 Insconsult

more options

The window to add info to Sync with my existing computer has 2 buttons -Add a new account- and - I have an account - . The Create New button will respond but since I already have an account that does not help. The "I have an account" button will not respond at all. Touch screen finger or stylus , and highlighting the button & using the "Enter" key all have absolutely no effect. I deleted Firefox & reinstalled it but still exactly the same. My OS is Windows 8.1. Any ideas on how I can get past that d....d screen?

The window to add info to Sync with my existing computer has 2 buttons -Add a new account- and - I have an account - . The Create New button will respond but since I already have an account that does not help. The "I have an account" button will not respond at all. Touch screen finger or stylus , and highlighting the button & using the "Enter" key all have absolutely no effect. I deleted Firefox & reinstalled it but still exactly the same. My OS is Windows 8.1. Any ideas on how I can get past that d....d screen?

被選擇的解決方法

Turn off touch mode if you have metro turned on. Try to right click the link and open it in a new tab. Or you can manage the account in Firefox > Options > Sync Unfortunately Metro will not be continued, however it should would normally out of touch mode.

Does anything appear in the Error Console? when you click on the link?

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

Turn off touch mode if you have metro turned on. Try to right click the link and open it in a new tab. Or you can manage the account in Firefox > Options > Sync Unfortunately Metro will not be continued, however it should would normally out of touch mode.

Does anything appear in the Error Console? when you click on the link?

more options

As this was a new download/install of Firefox I had obtained a new download & reinstalled it. Without success. So I reset Firefox and that cured the problem. I had not done a reset before as this was a brand new installation, however, the reset worked. Thanks for helping.