Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I constantly get a small "Download" pop-up that I need to get rid of. How?

  • 1 baphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu guigs

ljwayne
ljwayne
more options

A small pop-up comes up at random times, even when I am composing an email in Google. The pop-up has the word "Download" and an arrow on one side and an "X" on the other. It is annoying and covers things I am looking for. I don't want this option. Please help me remove it. Thanks.

A small pop-up comes up at random times, even when I am composing an email in Google. The pop-up has the word "Download" and an arrow on one side and an "X" on the other. It is annoying and covers things I am looking for. I don't want this option. Please help me remove it. Thanks.

All Replies (1)

guigs
guigs
more options

Hi ljwayne, Please make sure that it is not an add on by restarting in Safe Mode: Diagnose Firefox issues using Troubleshoot Mode

If this continues you can right click on the window and click on "Page Info". From there you can manage the permissions of pop ups from that site.

If it is already blocked please do a virus scan to make sure there is not a virus or adware. For mac I used to use bitdefender.

Last troubleshooting I can think of: try a new profile. Profile Manager - Create, remove or switch Firefox profiles