Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox keeps crashing after Lollipop update on HTC One M8. Won't even open!

  • 3 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu philipp

more options

After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

Isisombululo esikhethiwe

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

hi heywillyla, thanks for reporting this - i've just filed a bug about this issue and hope that mozilla's engineers will look into that matter soon.

more options

heywillyla said

After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

i would suggest the following steps:

1. goto application manager, find firefox, press all available button to clear everything.

if it doesn't work, proceed with:

2. uninstall firefox 3. turn off the phone, boot into recovery mode and wipe the cache (this is NOT hard reset and you will not lose your stuff). 4. reboot and reinstall firefox

hope it helps!

Okulungisiwe ngu crislevin

more options

Isisombululo Esikhethiwe

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.