Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Deleted messages not moved to Deleted items folder

  • 3 uphendule
  • 4 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu Toad-Hall

malapradej
malapradej
more options

Since about a month ago all messages I delete don't appear in the Deleted items folder. The settings are for all deleted items to be moved to the folder. Account settings > server settings > moved to folder .... I select the folder to move it and click OK. When I check on this it seems to have reset to 'Choose folder' again. I have deleted items from the Deleted items folder to reduce the folder size, I have also tried to make the folder synchronize locally for offline use, and have tried to use the repair facility. Nothing works.

Since about a month ago all messages I delete don't appear in the Deleted items folder. The settings are for all deleted items to be moved to the folder. Account settings > server settings > moved to folder .... I select the folder to move it and click OK. When I check on this it seems to have reset to 'Choose folder' again. I have deleted items from the Deleted items folder to reduce the folder size, I have also tried to make the folder synchronize locally for offline use, and have tried to use the repair facility. Nothing works.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

'Deleted Items' is not a default Thunderbird folder.

So, did you manually create this 'deleted Items' folder?

Are you using IMAP mail account? Is it gmail, yahoo etc ?

Have you subscribed to see the 'Deleted Items' folder - please check this?

malapradej
malapradej Umnikazi wombuzo
more options

I did not create the folder. I am using a university account (ucl). How do I subscribe to see the folder?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

To subscribe to see remote server folders: Right click on the remote 'Inbox' shown in left Folder Pane, select: 'Subscribe' Select the folders you want to subscribe to see eg: 'Deleted Items'.

More info on synchronising subscribed folders: https://support.mozilla.org/en-US/kb/imap-synchronization