Do you have an "Old Firefox Data" folder on the desktop?

Did you manage to find your current Firefox profile folder? You can use this button to go to the currently used Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox

If you go up one level then you can check if there is only one profile folder.

• C:\Documents and Settings\<user>\Application Data\Mozilla\Firefox\Profiles\

It is possible that you lost the profiles.ini file and that Firefox has switched to another profile or has created a new profile.

OK, so that's kind of Greek to me. I HAVE found the "troubleshooting" folder but when I look there it's just a series of files that I don't understand. For instance "places.sqlite". When I tried to open that file before I got a message that said something like "How do you want to open this file?". Well, I don't know is the answer to that.

Do you see my problem?.......

No. I don't have any Old Firefox Data on my desktop btw.

You do not need to open files in the profile folder, it is sufficient to know that the folder and the files are present.

Can you post a screenshot that shows the content of the bookmarkbackups folder in Details view?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

• Use a compressed image type like PNG or JPG to save the screenshot
• Make sure that you do not exceed the maximum size of 1 MB

Did you look on the desktop for a possible "Old Firefox Data" folder?

EDIT: OK, I just noticed your post above, so you didn't reset Firefox.

Did you do a Windows System Restore and restored Windows to an older restore point?

OK, I have a screen shot on my desktop. I don't have a clue how I get it to you mind! Yes I did a Windows restore.

BTW, I don't know what you mean by "details view" sorry.

You can see a Browse button below the text area where you type a reply. If you click this button then you get a file picker window and you can browse to the location where you saved the screenshot.

You can change how Windows Explorer displays folder content via the right-click context menu in the View sub menu. Details is one of the possible choices.

• http://www.7tutorials.com/explaining-windows-explorer-views

Is that it?

Can you look in the View menu or right-click in the folder area and switch to View > Details view?

The icon view in your screenshot only shows the names partially.

You can also click the second icon and go to the bookmarkbackups folder where possible JSON backups could be available that would allow to restore the bookmarks.

• https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them
• https://support.mozilla.org/kb/Lost+Bookmarks

Is that better? There is nothing of that kind in the View menu also that file in profiles is from yesterday I think and isn't relevant.

Could you open the bookmarkbackups folder?

I do notice some folder with a number (2) appended to the name. Such folder wouldn't be there normally, so I'm not sure what caused them to get created this Sunday. I don't know if a System Restore would have this effect.

Erm, I'll try.

Ok, it says "Use the web service to open up an appropriate program" or something like that. It's a dialogue bow I get when I click on it. Any idea how to open it?

There shouldn't be a problem to open the bookmarkbackups folder. The folder shows as the second item in the last screenshot under the adblockplus folder.

Yep. It won't open.

Ok my friend, I need to go to bed now. It's very nearly 12 am here. Thanks for all you're doing though. I'll speak to you sometime tomorrow. :-)

You can do a disk check with the chkdsk.exe program. If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program. Open a cmd.exe window: Start > Run: cmd.exe <press Enter> At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r) If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.

Right, I've done that. There doesn't appear to be any report. I wasn't in for the last hour and when I got back, it had finished doing what it was doing and I simply had the desktop on the screen.

What now?