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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mozilla forum insists that userid/password combination is invalid despite repeated resets

  • 6 uphendule
  • 3 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu Eric

dorien_j
dorien_j
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I created a Mozilla Support forum account last night in order to raise an issue. When I try to log in to that account, I am told that my userid and password combination is invalid. I have reset 3 times; each time, the new password is declared invalid. The account email address is the same as for this current account, but with mozilla@ rather than firefox@

I created a Mozilla Support forum account last night in order to raise an issue. When I try to log in to that account, I am told that my userid and password combination is invalid. I have reset 3 times; each time, the new password is declared invalid. The account email address is the same as for this current account, but with mozilla@ rather than firefox@

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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Sorry that you had a problem, but you were able to post here - so it eventually it worked out.

Now you can ask the support question that you wanted to ask.

guigs
guigs
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Hi dorien_j , What is happening? We are happy to help.

dorien_j
dorien_j Umnikazi wombuzo
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OK - source of user error identified.

Login uses username and password, not email and password.

LDARIZ
LDARIZ
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THE REASON THE PERSON BEFORE ME HAD TROUBLE SIDGNING IN WAS BECAUSE HE WAS NOT AUTHORIZE TO SIGN IN THAT I MY SITE AND HE HAS TAKEN IT OVER AND NOW I CANT GET ON


edited email from public and spambots

Okulungisiwe ngu James

James
James
  • Top 25 Contributor
  • Moderator
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The issue dorien_j was having in this thread is unrelated to your issue https://support.mozilla.org/en-US/questions/1083393

dorien_j was trying to login at support.mozilla.org and was trying to use email and password by mistake and not account username and password.

Eric
Eric
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I have a similar problem. I use Dashlane password protection and it insists that the user email address be used in the sign-in process. I put in the userid and it changes to the email address. Round and round I go. Finally I entered the userID into the Dashlane Email address for this site and so far, so good but I can't wait to be told by one or the other that it's invalid.