Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox wont open, the crash reporter keeps popping up, even after re-installing

  • 3 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu peterhw

terrylo
terrylo
more options

since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

terrylo
terrylo Umnikazi wombuzo
more options

bp-6d60e4e2-a837-4a2e-a345-f27e62151207 bp-465a7668-e85b-4ff6-a127-4c1472151207 bp-2834c374-64b6-4232-bb04-374722151207 bp-32e56a45-862c-49ad-8c4f-55f892151207 bp-59aa78c8-9c8b-4232-8783-c7be82151207

peterhw
peterhw
more options

terrylo said

since crashing with open tabs, each time I press Firefox to open the crash reporter pops up and it will not open. I have tried safe mode and the same happened, and I have removed Firefox and re-installed and it still won't open

I am having to use IE or Edge and not liking it !

I have done the same - Click Firefox ICON, immediately goes to Crash Reporter , then after several tries QUIT. Have uninstalled and installed Crash ID: bp-39783512-d535-4f75-8287-9f0a12160402 Crash ID: bp-7c811505-ab24-410a-b35e-1e6f22160402 Crash ID: bp-b94f4cb6-4eab-47c4-9d4a-9dc232160402 Crash ID: bp-d52eb4bd-33f1-42b7-9e55-ae7e42160402 Crash ID: bp-d0395849-c70f-48aa-acdf-a801e2160402

Okulungisiwe ngu peterhw