Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Update not updating, endless loop

  • 1 baphendule
  • 2 zinale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu ideato

lcash37
lcash37
more options

Hi there,

I need to update Firefox, but every time I follow the steps I get caught in an endless loop: click update > restart > still need the same update > click update ... Why can't I actually update it? How do I get unstuck?

Thank you! Lauren

Hi there, I need to update Firefox, but every time I follow the steps I get caught in an endless loop: click update > restart > still need the same update > click update ... Why can't I actually update it? How do I get unstuck? Thank you! Lauren

All Replies (1)

ideato
ideato
more options

Hello Lauren, please try to download and install firefox (forget the update option) from the official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you