Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My bookmarks are gone and recovery isn't helping?

Enzeru
Enzeru
more options

I'm using windows 10. I boot up my computer and firefox lost all my bookmarks and passwords. I have tried to follow instructions to recover it but none of it helps. Any idea how to fix it? I had a lot of things bookmarked I didn't want to lose.

I'm using windows 10. I boot up my computer and firefox lost all my bookmarks and passwords. I have tried to follow instructions to recover it but none of it helps. Any idea how to fix it? I had a lot of things bookmarked I didn't want to lose.

All Replies (2)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

You may have changed profiles, or refreshed Firefox.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Occasionally after updates, Windows starts up with privilege issues that cause Firefox not to have complete access to your data. If you haven't already, try shutting down Windows and starting it up again to resolve any issue along those lines.