We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can't find profile - have deleted program and reinstall still state another version is running

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Zenos

more options

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

All Replies (1)

more options

You said "can't find profile" and this may be your problem, if the profile was copied with the lock file present.

Help|Troubleshooting Information will take you straight to your profile.

https://support.mozilla.org/en-US/kb/profiles-tb

http://kb.mozillazine.org/Profile_in_use