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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu philipp

udaymgiri
udaymgiri
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Malwarebytes Anti-Malware (MEE) 1.75.0.1300 www.malwarebytes.org

Database version: v2016.09.13.05

Windows 7 Service Pack 1 x86 NTFS Internet Explorer 11.0.9600.18426 udaya.mangalagiri :: UDAYA4 [administrator]

Protection: Enabled

9/13/2016 5:57:51 PM mbam-log-2016-09-13 (17-57-51).txt

Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P Scan options disabled: Objects scanned: 434219 Time elapsed: 5 minute(s), 16 second(s)

Memory Processes Detected: 0 (No malicious items detected)

Memory Modules Detected: 0 (No malicious items detected)

Registry Keys Detected: 0 (No malicious items detected)

Registry Values Detected: 0 (No malicious items detected)

Registry Data Items Detected: 0 (No malicious items detected)

Folders Detected: 0 (No malicious items detected)

Files Detected: 0 (No malicious items detected)

(end)

Malwarebytes Anti-Malware (MEE) 1.75.0.1300 www.malwarebytes.org Database version: v2016.09.13.05 Windows 7 Service Pack 1 x86 NTFS Internet Explorer 11.0.9600.18426 udaya.mangalagiri :: UDAYA4 [administrator] Protection: Enabled 9/13/2016 5:57:51 PM mbam-log-2016-09-13 (17-57-51).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P Scan options disabled: Objects scanned: 434219 Time elapsed: 5 minute(s), 16 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.