Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sync doesn't work unless "Firefox Health Report" is enabled (Android)

  • 3 uphendule
  • 1 inale nkinga
  • 25 views
  • Igcine ukuphendulwa ngu eldeten

more options

In Firefox for Android (latest version, 60.0.1), Firefox sync does not work unless Privacy->Firefox Health Report is enabled. If you disable that option, using the "Sync now" button never updates the "Last synced" time (yet it shows no error). Note: after toggling Firefox Health Report, you have to force stop Firefox (from Android Settings->Apps->Firefox) for the change to take effect. i.e. disable Firefox Health Report, force stop Firefox, re-launch Firefox, then try to sync. It won't work. Re-enable Firefox Health Report, force stop Firefox, re-launch Firefox, then try to sync. It will work.

Note that I am using a self-hosted sync server instance. Everything works fine as long as I don't turn off Health Report.

For the sake of improved privacy, I spent a great deal of time & effort migrating all my devices from Chrome to Firefox, and setting up a self-hosted Firefox sync server. Is there a reason Firefox won't let me sync my data...unless I let it send data back to Mozilla?

In Firefox for Android (latest version, 60.0.1), Firefox sync does not work unless Privacy->Firefox Health Report is enabled. If you disable that option, using the "Sync now" button never updates the "Last synced" time (yet it shows no error). Note: after toggling Firefox Health Report, you have to force stop Firefox (from Android Settings->Apps->Firefox) for the change to take effect. i.e. disable Firefox Health Report, force stop Firefox, re-launch Firefox, then try to sync. It won't work. Re-enable Firefox Health Report, force stop Firefox, re-launch Firefox, then try to sync. It will work. Note that I am using a self-hosted sync server instance. Everything works fine as long as I don't turn off Health Report. For the sake of improved privacy, I spent a great deal of time & effort migrating all my devices from Chrome to Firefox, and setting up a self-hosted Firefox sync server. Is there a reason Firefox won't let me sync my data...unless I let it send data back to Mozilla?

All Replies (3)

more options

Help sync and update

more options

...riotsparker said

Help sync and update

...Huh?

more options

...Was this not the correct place to report issues with Firefox Android...?