sometimes smtp conection is cancelled and message is not sent, sometimes says cant send message, but the message has been sent
Hello I have a big problem sending emails
Sometimes The sending progress bar gets till 99% then stopped... and few minutes latter, cant sendt message, smtp conections time out
And the message is not sent
But other times appears same error, but the mail has been sent
The result is I have been sending and sending because thunderbird says message not sent, but the receiver get my mail almost 25 times...
And of course, the message cant be copy to my message sent folder because the well known error.
This happens with different mail providers
When I use each webmail, it works and sent mails in seconds, so is not a provider problem
I need some help to fix cause I cant work this way with thunderbird. Thanks
I have w10 profesional and latest thunderbird
All Replies (8)
What is your anti-virus software?
Hi, it's avast
disable outgoing mail scanning in avast. That will probably cure the issue.
I disable avast outgoing and added all profile file to avast exception and did not work
I get same error. Fail sending message, smtp connection expired, try again
my server is smtp.ionos.es
I have checked with provider the settings and are ok
Try to start Windows in safe mode with networking enabled.
- Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode
- Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7
Does the problem go away?
Okulungisiwe ngu christ1
Hi same thing some times sent, sometimes no.
I get a TB error report log
AdapterDeviceID: 0x0412 AdapterDriverVersion: 20.19.15.4549 AdapterSubsysID: 11e71734 AdapterVendorID: 0x8086 Add-ons: wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,drae%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 6828875776 AvailablePhysicalMemory: 3869564928 AvailableVirtualMemory: 3132747776 BIOS_Manufacturer: FUJITSU // American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 117702656 BreakpadReserveSize: 83886080 BuildID: 20200407160932 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1588252291 Email: EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1586763133 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Avast Software s.r.o.":["aswAMSI.dll","aswhook.dll"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["MrmCoreR.dll","ntshrui.dll","OneCoreCommonProxyStub.dll","edputil.dll","BCP47mrm.dll","ondemandconnroutehelper.dll","wscapi.dll","webauthn.dll","dcomp.dll","dataexchange.dll","amsi.dll","twinapi.appcore.dll","TextInputFramework.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","InputHost.dll","Windows.UI.dll","MMDevAPI.dll","explorerframe.dll","d3d11.dll","winnsi.dll","mscms.dll","DWrite.dll","DXCore.dll","credui.dll","rmclient.dll","dxgi.dll","msvcp110_win.dll","policymanager.dll","thumbcache.dll","WindowsCodecs.dll","gpapi.dll","sxs.dll","OneCoreUAPCommonProxyStub.dll","usp10.dll","ColorAdapterClient.dll","iertutil.dll","urlmon.dll","linkinfo.dll","AudioSes.dll","windows.staterepositorycore.dll","msacm32.dll","wdmaud.drv","avrt.dll","dbgcore.dll","dbghelp.dll","cscapi.dll","midimap.dll","msacm32.drv","ksuser.dll","devobj.dll","rsaenh.dll","rasadhlp.dll","FWPUCLNT.DLL","wshbth.dll","nlaapi.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","mswsock.dll","dhcpcsvc.dll","dnsapi.dll","dwmapi.dll","srvcli.dll","ntmarta.dll","winhttp.dll","GdiPlus.dll","uxtheme.dll","propsys.dll","wsock32.dll","wininet.dll","version.dll","IPHLPAPI.DLL","winsta.dll","comctl32.dll","WINMMBASE.dll","winmm.dll","wtsapi32.dll","userenv.dll","CRYPTBASE.dll","sspicli.dll","sechost.dll","msvcp_win.dll","wintrust.dll","advapi32.dll","ws2_32.dll","rpcrt4.dll","crypt32.dll","ucrtbase.dll","msvcrt.dll","user32.dll","msctf.dll","gdi32full.dll","win32u.dll","msasn1.dll","coml2.dll","powrprof.dll","kernel32.dll","combase.dll","oleaut32.dll","gdi32.dll","kernel.appcore.dll","imm32.dll","clbcatq.dll","umpdc.dll","shell32.dll","ole32.dll","windows.storage.dll","bcryptPrimitives.dll","setupapi.dll","SHCore.dll","cfgmgr32.dll","shlwapi.dll","nsi.dll","bcrypt.dll","KERNELBASE.dll","cryptsp.dll","profapi.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll","MapiProxy_InUse.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1133223 StartupCrash: 0 StartupTime: 1588231051 SystemMemoryUsePercentage: 54 ThreadIdNameMapping: 11212:"Gecko_IOThread",10312:"JS Watchdog",10328:"JS Helper",10320:"JS Helper",10324:"JS Helper",10332:"JS Helper",10336:"Link Monitor",10340:"Socket Thread",3240:"Timer",11120:"Cache2 I/O",7156:"DataStorage",7576:"Cookie",8636:"GMPThread",1300:"Worker Launcher",10544:"IPDL Background",10276:"WindowsVsyncThread",9532:"Compositor",4172:"ImgDecoder #1",10260:"ImageIO",5456:"DOM Worker",10316:"HTML5 Parser",10272:"mozStorage #1",9196:"StyleThread#0",10820:"StyleThread#1",4604:"StyleThread#2",11152:"PlayEventSound",9200:"ImageBridgeChild",1700:"ImgDecoder #2",2724:"COM MTA",9032:"localStorage DB",5336:"QuotaManager IO",8748:"ProxyResolution",7864:"mozStorage #2",11288:"mozStorage #3",11292:"mozStorage #4",11660:"URL Classifier",11664:"Classifier Update",11468:"mozStorage #5",11976:"mozStorage #6",11588:"ToastBgThread",6880:"mozStorage #7",12116:"DNS Resolver #75",3616:"DNS Resolver #76",10400:"DNS Resolver #77",8956:"DOM Worker",13188:"StreamTrans #116",12060:"StreamTrans #117", Throttleable: 1 TotalPageFile: 13031247872 TotalPhysicalMemory: 8467845120 TotalVirtualMemory: 4294836224 URL: UptimeTS: 212463.23552 Vendor: Version: 68.7.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Proveedor de servicios RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Proveedor de servicios RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: es-ES
Este informe también contiene información sobre el estado de la aplicación cuando se cerró.
Can you confirm you did start Windows in safe mode?
How exactly did you retrieve the log?
And the first module mentioned in the crash is Avast. uninstall it and see if things are better without it. You are using windows 10, so windows defender will kick in when you uninstall Avast, so you will not be without some virus protection.