Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwavalwa lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Incompatible Thunderbird update

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Matt

21214dg
21214dg
more options

A recent Thunderbird update is NOT allowing Thunderbird to open. I receive the following pop up message when trying to open the program: 

"XULRunner
    Error:  Platform version '78.9.0' is not compatible with
                                minVersion >= 78.10.1
                                maxVersion <= 78.10.1"

All my emails are in Thunderbird prior to this update. How do I uninstall this latest update so I can open Thunderbird and access all of my emails that were there? This automatic update was done when turning on my PC after not using it during the past 2-3 days.

A recent Thunderbird update is NOT allowing Thunderbird to open. I receive the following pop up message when trying to open the program: "XULRunner Error: Platform version '78.9.0' is not compatible with minVersion >= 78.10.1 maxVersion <= 78.10.1" All my emails are in Thunderbird prior to this update. How do I uninstall this latest update so I can open Thunderbird and access all of my emails that were there? This automatic update was done when turning on my PC after not using it during the past 2-3 days.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

answered here https://support.mozilla.org/en-US/questions/1335747