Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Migration problem

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu i.wallbank

i.wallbank
i.wallbank
more options

When I start Thunderbird mail app on my Linux Mint 19.3 I get the below and attached dialogue. Restarting the pc gives the same. Tried transferring my profiles. ini , installs.ini and profile file to new OS with the same result. The file contains 20 years of emails with several addresses- 19.2Gb. What do I need to do? It looks as if a file has got corrupted.

Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile.

When I start Thunderbird mail app on my Linux Mint 19.3 I get the below and attached dialogue. Restarting the pc gives the same. Tried transferring my profiles. ini , installs.ini and profile file to new OS with the same result. The file contains 20 years of emails with several addresses- 19.2Gb. What do I need to do? It looks as if a file has got corrupted. ''Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile.''
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Try closing TB and removing the profile lock:

http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Try closing TB and removing the profile lock:

http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

i.wallbank
i.wallbank Umnikazi wombuzo
more options

Thank you for the link. Deleting the parent lock file didn't work, but the advice further into the article did. I transferred the Mail and ImapMail directories data from my old profile to a new one by simply copying and pasting the two directories into a new profile directory. That brought back my local files where the bulk of my saved emails are. Then I added my emails accounts anew. Not quite back to where I was but near enough.