Account and local folder disapeared today when I started Thunderbird
Today when I started Thunderbird, I was asked to enter my email address and password. This created a new account and displayed my new and old emails I lost all my local folders. How can I retrieve my old folders? Your help with this matter will be greatly appreciated. The loss of many years of stored emails is a disaster for me.
Environment Windows 10 Thunderbird 91.7.1 Lenovo P50 ThinkPad
Thank you, Ed
Isisombululo esikhethiwe
I found the folders in C:\Users\ed\AppData\Roaming\Thunderbird\Profiles\g3ugs5lu.default\Mail There were two local folders: Local Folders and Local Folders-1
Under Account Settings - Local Folders - Local Directory the Local Folders-1 was selected. I changed it to Local Folders. Restarted Thunderbird and my folders are back.
I am very relieved to have recovered many years of emails but still wonder why Thunderbird hiccupped.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (2)
Isisombululo Esikhethiwe
I found the folders in C:\Users\ed\AppData\Roaming\Thunderbird\Profiles\g3ugs5lu.default\Mail There were two local folders: Local Folders and Local Folders-1
Under Account Settings - Local Folders - Local Directory the Local Folders-1 was selected. I changed it to Local Folders. Restarted Thunderbird and my folders are back.
I am very relieved to have recovered many years of emails but still wonder why Thunderbird hiccupped.
This sometimes happens with anti-virus software interacting with other updates. the profiles.ini file is a simple text file at C:\Users\ed\AppData\Roaming\Thunderbird\ and gets somehow corrupted and that is the file that points to the profile. A simple text update (Notepad works fine) can fix it. This is a common topic here on the forum.