Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird 91.9.1

  • 5 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Matt

cedillo
cedillo
more options

After updating Thunderbird to the new version 91.9.1, most of my email messages disappeared.

An error message was displayed after updating to the new version. Thunderbird restart chashed and I started the program again, just to noticed that the messages were not anymore in the folders.


How can I recover my messages?

Andy

After updating Thunderbird to the new version 91.9.1, most of my email messages disappeared. An error message was displayed after updating to the new version. Thunderbird restart chashed and I started the program again, just to noticed that the messages were not anymore in the folders. How can I recover my messages? Andy

Isisombululo esikhethiwe

You could start by telling us what the error message was? We don't get to sit in front of your device.

If Thunderbird crashed, reporting the crash id's so someone can have a look is also helpful in seeking a resolution. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

You could start by telling us what the error message was? We don't get to sit in front of your device.

If Thunderbird crashed, reporting the crash id's so someone can have a look is also helpful in seeking a resolution. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

cedillo
cedillo Umnikazi wombuzo
more options

I loaded my backup and got the previous state of the disk. Again after the update, Thunderbird does not restart. It does not send any message. Mac OS shows the message "Application not responding". After forcing the application to quit. It starts normally. Now, all the information is loaded correctly.

Paul
Paul
more options

I got a message (on 91.9.0) telling me to download the new version and that I'd be guided through the installation. I downloaded and installed but nothing has changed and I got no guidance. I have a decade or so of data I daren't lose how do I proceed safely?

I'm running Win 11.

Okulungisiwe ngu Paul

Paul
Paul
more options

Well I risked shutting Thunderbird down and restarting it and it came up with version 91.9.1 but, a day later, I got the same pop-up which says:-

Thunderbird can't update to the latest version.

Download a fresh copy of Thunderbird and we'll help you to install it.

Learn more

A friend using Linux was updated automatically without all this palaver! Would someone care to explain what is going on please?

Okulungisiwe ngu Paul

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well This guy using Windows 10 had no problems updating either! So I guess you should open your own discussion in your own question instead of hijacking a solved matter.