Outlook email doesn't work on Firefox.
Outlook email doesn't work on Firefox. Have to open Outlook in Chrome. Annoying issue since the last two weeks. Deleted all cache and cookies. Restarted the browser. Still no change. The https://outlook.office.com/mail/ just won't open. The uploaded image is all that I get to see.
All Replies (7)
That screenshot is not helpful. It would help if you could post a full browser screenshot so that we can get a better view.
This is the error message I'm getting
Hello, Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf You can also update to the current version. Also, clear the browser cache. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
If this problem just started recently:
Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" cookies, meaning cookies from different websites than the one you see in the address bar. You probably noticed that Microsoft's infrastructure involves multiple servers, and it could be that logins are not transferring the way they used to.
You can make exceptions to this feature when needed. More info in the following articles:
- Enhanced Tracking Protection in Firefox for desktop (click the shield next to the lock at the left end of the address bar to turn off Tracking Protection on each Microsoft site you visit)
- Total Cookie Protection and website breakage FAQ
Yes I did try Safe Mode and still same issue.
I also adjusted the cookie mode, no change
Okulungisiwe ngu lorna9
I also adjusted the cookie mode, no change
lorna9 said
This is the error message I'm getting
That last line on your screenshot says UserHasNoMailboxAndNoLicenseAssignedError. This isn't one of the usual things users report (like not being able to log in, or problems with the layout). Could you test in another browser and see whether it works there?