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I can't configure any new email

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  • 2 zinale nkinga
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  • Igcine ukuphendulwa ngu Matt

alessio2
alessio2
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Hello, I can't configure any new email on my thunderbird.

I have tried yandex.com (of which I already have a working one configured), protonmail.com, mail.com, with any provider find the configuration but then error: unable to authenticate on server. The configuration, username or password might be wrong.

My version of thunderbird is 91.9.1 (64 bit) on linux mint.

Can you help me understand why I can't configure any new email?

Hello, I can't configure any new email on my thunderbird. I have tried yandex.com (of which I already have a working one configured), protonmail.com, mail.com, with any provider find the configuration but then error: unable to authenticate on server. The configuration, username or password might be wrong. My version of thunderbird is 91.9.1 (64 bit) on linux mint. Can you help me understand why I can't configure any new email?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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When you confiugure a new account at mail.com Thunderbird reaches out to https://autoconfig.thunderbird.net/v1.1/mail.com and downloads the config. Then it report that a configuration is found.

Do you reach this point, or are you experiencing firewall issues.