Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird sending emails for new account but not receiving

  • 4 uphendule
  • 0 zinale nkinga
  • 32 views
  • Igcine ukuphendulwa ngu sfhowes

dpauker
dpauker
more options

Thunderbird is successfully sending emails for a new email account but not receiving them for the account. Can receive emails on the account on iPhone. It's an IMAP account. Server is right. Port is right (993). User Name right. Security set SSL/TLS. Authentication set for Normal Password. Password is same as for sending so know working. Have checked with tech support at host and they say set up correctly on their end. 3 other email accounts hosted on same server are receiving.

Appreciate your help. Thank you.

Thunderbird is successfully sending emails for a new email account but not receiving them for the account. Can receive emails on the account on iPhone. It's an IMAP account. Server is right. Port is right (993). User Name right. Security set SSL/TLS. Authentication set for Normal Password. Password is same as for sending so know working. Have checked with tech support at host and they say set up correctly on their end. 3 other email accounts hosted on same server are receiving. Appreciate your help. Thank you.

All Replies (4)

david
david
  • Top 10 Contributor
more options

If you would please post incoming server screenshot, that may be helpful. Thank you.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Check webmail for a corrupted message that is blocking the others, and empty Trash and Bulk/Spam.

https://support.mozilla.org/en-US/questions/1158670

dpauker
dpauker Umnikazi wombuzo
more options

I wiped all messages off of the server. It did not solve the problem

sfhowes
sfhowes
  • Top 10 Contributor
more options

Was the account just recently added to TB? Remove it from Account Settings, Account Actions, restart TB, then add it again in case there was a typo in some setting.