Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

lost my data in my account firefox

more options

I can't recover my password from backup and all my data in the Firefox account, please help me soon time .

I can't recover my password from backup and all my data in the Firefox account, please help me soon time .

All Replies (1)

more options

Hi Samir, are you able to connect to your Firefox/Mozilla Account? If you don't know your Firefox/Mozilla Account login, the following steps won't work. (Resetting that login clears your data anyway.)

You can check what data is in the Sync cloud for your Mozilla Account using the About Sync add-on:

https://addons.mozilla.org/firefox/addon/about-sync/

After you install the add-on, you can type or paste about:sync in the address bar and press Enter to load it. The page shows each category of data currently found in the Sync cloud.

I think password would be listed under the "crypto" category (however, I don't sync saved logins, so I can't confirm that).

Anything there?