Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 3.6.8 not compatible with new HP 4-in-1 for printing from web - any solution?

  • 1 baphendule
  • 12 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu the-edmeister

HunterMabry
HunterMabry
more options

I have installed a new HP printer-copier-scanner-fax machine on a new Dell laptop (Model: Inspiron 15R, with Windows 7). This HP product (Model: CQ521A) has the capability of printing from the web. But at the time of installation I have received the warning that this device is not compatible for use with Firefox 3.6.8. Perhaps this is because Firefox 3.6.8 was developed later than this product, but does Firefox have a solution?

I have installed a new HP printer-copier-scanner-fax machine on a new Dell laptop (Model: Inspiron 15R, with Windows 7). This HP product (Model: CQ521A) has the capability of printing from the web. But at the time of installation I have received the warning that this device is not compatible for use with Firefox 3.6.8. Perhaps this is because Firefox 3.6.8 was developed later than this product, but does Firefox have a solution?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Is your problem with the HP Smart Web Printing program, specifically? Compatibility with specific programs shouldn't be an issue unless unless the installer is trying to install something into a not-compatible program - like SWP installs an addon into Firefox, and IE.

This page indicates SWP only supports IE 6, 7, &8 - http://www.hp.com/global/us/en/consumer/digital_photography/free/software/smart-web-printing.html - but I have seen in this forum that other Firefox users have been able to use SWP with Firefox 3.6.x versions, once they got a Firefox 3.6.x compatible version of SWP.

Edit: I just downloaded the SmartWeb Printing application from here - http://www.hp.com/global/us/en/consumer/digital_photography/free/software/smart-web-printing.html?jumpid=ex_r602_go/swp - and opened it. I don't see any files within that package that add's support for Firefox. It looks like HP doesn't support Firefox any longer. Unless they have another download page that I didn't find.

Or, see the HP Web Printing support forum for an answer. http://h30434.www3.hp.com/t5/Web-Printing/bd-p/Webprint

Okulungisiwe ngu the-edmeister