Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox does not load up, open up when I click the icon, or when I go to firefox using the start menu.

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cdgroce

cdgroce
cdgroce
more options

I downloaded firefox 4 and used it for a few days and then it ceased to open up when I clicked the icon or went through the start menu. I uninstalled and reinstalled it and it still does not open.

I downloaded firefox 4 and used it for a few days and then it ceased to open up when I clicked the icon or went through the start menu. I uninstalled and reinstalled it and it still does not open.

All Replies (2)

alan_r
alan_r
more options

Have you tried opening in Safe Mode - Hold down the Shift key as you double click.

Your Ask Toolbar is a known problem.

If Safe Mode works you can work your way through this -

https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes

cdgroce
cdgroce Umnikazi wombuzo
more options

I was able to open firefox in safe mode, worked through the troubleshooting techniques before restarting it, but it did not restart the second time...even in safe mode. I rebooted the computer and it still did not restart. I will uninstall it.